Call From Anywhere
Your business phone, wherever your team is.
- Browser-based softphone — no desk phone required
- Click-to-call from any CRM record or web page
- Chrome extension for click-to-call from outside the CRM
- Mobile app for calls on the road
Monolith Connect
BetaYour CRM's built-in softphone and messaging hub
Calls, texts, IVR, and shared inbox — all attached to the customer record automatically. No third-party integration tax.
What you get with Connect
A business phone system that actually belongs to your CRM
Five capability groups covering every voice and messaging interaction your team has with customers.
Text Your Customers
SMS and RCS without leaving the customer record.
- SMS and RCS messaging built in
- Conversation threading per contact
- Shared inbox with claim and release for team assignment
- Automatic message logging to the CRM record
Route Calls Intelligently
Send the right call to the right person on the first try.
- IVR menus with customizable options
- Routing groups with least-busy routing
- Schedule-based routing by time-of-day and day-of-week
- Queue dashboard with live agent presence
Capture Every Interaction
Nothing gets re-keyed. Nothing gets lost.
- Automatic call logging to CRM activity records
- Call recording (opt-in per tenant) with searchable transcripts
- Email activity capture — bring your existing inbox
- Moli call summaries and next-step suggestions
Stay Compliant
The boring plumbing done right.
- A2P 10DLC registration and compliance
- STOP / START / HELP consent management
- Phone number porting and managed number inventory
- Scheduled credential and secret rotation
Part of the Monolith ecosystem
Connect is how Monolith CRM picks up the phone
Every interaction you log in Connect lands on the right customer record in CRM — without anybody re-typing anything.
Monolith CRM
Calls, texts, and emails auto-log to the customer activity timeline.
Monolith Docs
Attach quotes or work order docs generated from Docs templates into the conversation.
Moli AI
Summarizes calls, drafts the follow-up text, and flags next-step actions.
Beta pricing — TBD
Per-seat Connect tiers scale with the telephony features you need.
Beta pricing is being validated with early customers. Final packaging and public pricing are still being finalized.
See all plansHear Monolith Connect for yourself
Connect is in Beta alongside CRM and Docs. Join the waitlist and we'll follow up based on fit and rollout timing.