We're here to help
During the Beta, support is handled directly by the Monolith team. Reach us by email and we'll get back to you — critical issues same day, everything else within 48 hours.
Email support
The fastest way to reach us. Include your business name and a description of the issue.
support@monolith.cx
Business hours: Monday – Friday, 9 am – 6 pm CT.
Critical issues responded to same day. General questions within 48 hours.
Platform status
A public status page with real-time uptime, incident history, and maintenance windows is coming at launch. During Beta, status updates are communicated directly to active customers by email.
All systems operational
What to expect during Beta
Direct team access
Beta customers work directly with the Monolith team — not a ticketing queue. You get real answers from the people who built the product.
Your feedback shapes the product
Bug reports, friction points, and feature requests from Beta customers directly influence the roadmap. We take this seriously.
No SLA commitments yet
We don't have a formal SLA during Beta, but we are genuinely responsive. Critical issues that block your business are treated as our highest priority.
Help center
A searchable help center with guides, walkthroughs, and reference documentation is coming at launch. Until then, email us — we are happy to walk you through anything.
Not a beta customer yet?
Request access and we'll reach out as we expand the beta to your industry.